Play Smart. Stay in Control.
At hbajee, we believe that gaming should always be a source of entertainment — never a source of stress or hardship. Our responsible gaming programme gives every player in Bangladesh the tools and knowledge to keep their experience safe, balanced, and enjoyable.
Our Commitment to Responsible Gaming
hbajee is Bangladesh's premier online gaming destination, and with that position comes a genuine responsibility to protect the wellbeing of every player on our platform. We understand that for the vast majority of our players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond, gaming is a fun and engaging leisure activity. However, we also recognise that for a small number of individuals, gambling can become problematic. That is why hbajee has built a comprehensive responsible gaming framework that goes far beyond a simple disclaimer.
Our responsible gaming programme is embedded into every layer of the hbajee platform. From the moment you register your account, you have access to a suite of self-management tools that let you set boundaries on your own terms. Whether you want to cap your weekly deposits, set a daily time limit, take a short cooling-off break, or request a full self-exclusion, hbajee puts those controls directly in your hands.
We also invest in proactive monitoring. Our responsible gaming team analyses gameplay patterns to identify users who may be showing early signs of problem gambling. When those patterns are detected, we reach out with care — not judgement — to offer guidance, resources, and support. Our 24/7 live chat and email support team at [email protected] are trained to handle responsible gaming concerns with discretion and empathy.
We encourage all players to treat gambling as entertainment with a defined budget — not as a strategy to earn income, recover financial losses, or escape personal difficulties. Gaming is most enjoyable when it is relaxed, controlled, and played within your means. If at any point you feel that your gambling habits are changing or becoming harder to manage, we urge you to make use of the tools described on this page without hesitation.
The hbajee Responsible Gaming Pledge
- We will never target advertising at vulnerable individuals or known problem gamblers.
- We will enforce 18+ age verification on every account without exception.
- We will honour every self-exclusion request promptly and permanently.
- We will provide deposit limit tools that take effect within 24 hours of being set.
- We will train all support staff to respond to problem gambling disclosures with empathy and professionalism.
- We will never pressurise any player to continue playing, increase deposits, or decline a self-exclusion request.
- We will continuously review and improve our responsible gaming measures to meet the highest standards.
Responsible Gaming Features
hbajee provides a full range of player-protection features designed to keep your gaming experience safe, sustainable, and enjoyable at all times.
Deposit Limits
Set daily, weekly, or monthly deposit limits on your hbajee account to keep your spending within a budget you are comfortable with. Limits take effect within 24 hours. Increases to a limit require a 7-day cooling period before they apply — decreases take immediate effect.
Session Time Limits
Define how long you can stay logged in during a single gaming session. Once your time limit is reached, hbajee will display a clear alert and optionally log you out automatically. This feature is particularly useful for players who find it easy to lose track of time while playing.
Cooling-Off Period
Take a short break from gaming with a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this period your account will be temporarily restricted. This is ideal when you feel you need a brief pause without committing to a longer self-exclusion.
Self-Exclusion
Request a full self-exclusion for a period of 6 months, 1 year, or permanently. During self-exclusion, your account is locked, all marketing communications are stopped, and you will not be permitted to open a new account. Contact [email protected] to activate self-exclusion at any time.
Reality Checks
Enable reality check notifications that appear at regular intervals — every 30, 60, or 90 minutes — showing you a summary of your current session: time played, total wagered, and net result. These prompts encourage mindful play and help you make informed decisions about continuing your session.
24/7 Support Access
Our dedicated responsible gaming support team is available around the clock via live chat and email. Whether you need help activating a tool, want to discuss your gaming habits confidentially, or require a referral to a professional counselling service, our team is always ready to assist without judgement.
How to Use Your Self-Management Tools
Activating any responsible gaming tool on hbajee is straightforward. Follow the steps below, or contact our support team for immediate assistance.
Log In to Your hbajee Account
Visit hbajee.vu and log in to your registered player account. All responsible gaming tools are accessible from within your personal account dashboard under the "Responsible Gaming" section.
Navigate to Account Settings
Once logged in, open your Account Settings. The Responsible Gaming section is clearly labelled and contains all available player-protection tools — deposit limits, session limits, cooling-off periods, reality checks, and self-exclusion.
Select and Configure Your Preferred Tool
Choose the tool you wish to activate and configure your preferred settings — for example, set a ৳5,000 weekly deposit limit, a 60-minute session time limit, or a 7-day cooling-off period. Confirm your selection and the tool activates immediately or within the stated timeframe.
Contact Support for Immediate Self-Exclusion
If you need to activate a self-exclusion immediately, do not wait — contact our support team directly via live chat or email at [email protected]. Self-exclusion requests submitted to our team are processed within one hour and take effect on the same day.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and may not be immediately obvious. The following signs may indicate that gambling is becoming a concern. If you recognise any of these in yourself or someone you know, please seek help promptly.
Spending more money on gambling than you can comfortably afford to lose, or exceeding your intended budget regularly.
Chasing losses — continuing to play in an attempt to recover money that has already been lost.
Gambling with money that was set aside for essential expenses such as rent, food, utilities, or loan repayments.
Feeling restless, irritable, or anxious when not gambling, or when attempting to cut back on gambling activity.
Borrowing money from family, friends, or financial institutions specifically to fund gambling.
Concealing the extent of your gambling from family members, close friends, or your employer.
Needing to gamble with progressively larger amounts of money to achieve the same level of excitement.
Gambling as a way to escape stress, depression, anxiety, loneliness, or other negative emotions.
Missing work, neglecting family responsibilities, or withdrawing from social activities because of time spent gambling.
Repeatedly making unsuccessful attempts to stop or significantly reduce your gambling without lasting success.
Feeling guilty, ashamed, or remorseful after gambling sessions, but returning to gambling despite those feelings.
Experiencing significant deterioration in personal relationships, work performance, or mental health due to gambling behaviour.
Quick Self-Assessment
The following questions are adapted from internationally recognised problem gambling screening tools. Reflect honestly on each question. If you answer "yes" to three or more of these questions, we strongly encourage you to reach out to our support team or to a professional counselling service for guidance.
Ask Yourself:
Answer honestly — this is for your benefit only.
- Have you ever gambled with money you could not afford to lose?
- Have you ever lied to someone close to you about how much you gamble?
- Have you ever tried to win back money you lost by gambling more?
- Has gambling ever caused arguments or problems in your relationships?
- Have you ever felt restless or irritable when trying to stop gambling?
- Have you ever borrowed money or sold something to finance gambling?
- Do you think about gambling frequently throughout the day?
- Have you ever gambled as a way to escape problems or negative feelings?
Get Help Now
If you are concerned about your gambling, the most important step is to reach out. You do not need to be in crisis to ask for support — early intervention is always the most effective approach. hbajee's support team and the organisations listed below are available to help.
hbajee Support Team
Our trained support team is available 24 hours a day, 7 days a week. Contact us at any time to discuss your concerns in complete confidence. We can activate responsible gaming tools, process a self-exclusion, or simply listen and provide guidance.
Email (plain text — not a clickable link):
[email protected]Live Chat: Available directly on the hbajee platform, 24/7.
Response time: All responsible gaming requests are treated as priority and responded to within 1 hour during live chat, and within 4 hours via email.
Tips for Safer Play
- Set a strict budget before you start playing and never exceed it, regardless of results.
- Only gamble with money you can afford to lose — never use funds allocated for essential needs.
- Take regular breaks and use session time limit features to maintain perspective.
- Never chase losses. Accept that losing is a normal part of gambling and walk away when your budget is spent.
- Do not gamble when you are stressed, tired, depressed, or under the influence of alcohol.
- Balance gaming with other leisure activities, social connections, and responsibilities.
Play with Confidence at hbajee
Now that you know how hbajee supports responsible gaming, explore our games with peace of mind — or review our FAQ and Terms for more information about how the platform works.